Camilla Bank Friis


I am a postdoctoral research fellow at the Department of Sociology, University of Copenhagen, from where I also hold my PhD degree obtained March 2022.

My research is driven by an interest in improving the sociological explanation of why conflict and violent interactions unfold, with a particular focus on violence and aggression against frontline staff. In my work, I use microsociological theory to study the interactional dynamics of status, motivation, and emotions in conflict situations. I specialize in using BWC and CCTV footage to conduct systematic qualitative and quantitative analysis of face-to-face interaction. I am proficient in combining data sources and methods, in particular observational and interview data.

In my PhD project, I examined the interactional dynamics of work conflicts based on body-worn camera recordings. Specifically, I studied how actions, status and emotions shape encounters between ticket inspectors and passengers in public transport in Denmark. Work from the PhD has been published in Psychology of Violence, Symbolic Interaction, and Deviant Behavior. My research has led to hands-on preventive measures to improve conflict management training of ticket inspectors. The PhD was funded by The Danish Working Environment Research Fund, The Danish Council for Independent Research, and the Danish Crime Preventive Council. Grants were awarded to my primary supervisor, Marie Rosenkrantz Lindegaard.

I am currently working on a project that aims to examine the incidents of violence and threats against social workers at Danish residential care institutions for adolescents. More so, I am conducting a pilot experiment study to test the effect of using body-worn cameras to minimize aggression against transport personnel. These projects are funded by, respectively, The Danish Working Environment Research Fund and Crown Princess Mary Center, KU. Grants were awarded to Lasse Suonperä Liebst.