camillaI am a PhD fellow at the Department of Sociology, University of Copenhagen, from where I also hold a bachelor and master’s degree. During my studies, I worked as a student assistant on research projects about street violence, youth drinking, sexual assaults and bystander interventions. Here, I developed skills in analyzing police case files, CCTV footage and conducting both qualitative and quantitative analyses. My master’s thesis was a mixed methods study about different ways that bystanders intervene into different types of violent situations in Copenhagen. The experience from the research projects shaped my interest in understanding interpersonal conflicts with a focus on the interactional dynamics. I am interested in microsociology, conflict and violent encounters, emotions, workplace violence, frontline work encounters.

In my PhD project, I examine the interactional dynamics of frontline work conflicts. Specifically, I study how actions, attitudes and emotions shape encounters between ticket inspectors and passengers in public buses in Denmark. I draw on micro-sociological theory to study these different social and symbolic factors in conflict situations. The project is based on occupational body-worn camera recordings and interviews with ticket inspectors. Work from the PhD has been published in Psychology of Violence and Deviant Behavior, and have provided insights to improve conflict management training of ticket inspectors. The PhD is funded by The Working Environment Research Fund and The Danish Council for Independent Research. Both grants were awarded to my primary supervisor, Marie Rosenkrantz Lindegaard.